Team

Started her career with Mondial Holidays in 1998 in the reservations department. After completing her IATA diploma studies, she was promoted to Supervisor and later to Assistant Manager. With over 22 years’ experience in the travel industry she is responsible for direct sales, technical support to the sales team and liaising with other company departments in order to ensure a smooth operation.

She is also in charge of supervising, guiding and monitoring the sales team and for building and maintaining a good working relationship with both direct and corporate customers. Due to her long experience and technical knowledge she also gives training to new employees in retail.

Charmaine has been in the travel industry for over 20 years. She specialises in both corporate and leisure travel. Over this span of time, she has built an enviable reputation especially when dealing with individual client needs.

Her portfolio includes a number of top tier c-level executives who have come to appreciate Charmaine’s above average skills when dealing with complex itineraries. She believes that a satisfied client is the top priority of any travel agent. Charmaine can be best described as unflustered, determined and resilient.

Gianluca has joined the company to embark on a new journey, crafting tailor-made travel itineraries that promise unforgettable experiences to clients. Travel has always been a central part of Gianluca’s life. From a young age, he had the opportunity to explore various destinations around the world, including Russia, Dubai, Mexico, the United States, and several places across Europe.

With 18 years of experience in the travel industry, spanning from aviation to maritime, Gianluca has excellent people skills and he is always happy to assist our customers and help them plan their dream journey.

I have been working in the travel industry for the last forty years.

I have worked in the Alitalia section in the reservation department for fourteen years where I tried my best to accommodate all requests for flights allocation and was very well known by local agents.

The remaining twenty six years I worked on the front desk helping and making airline reservations for our clients, preparing packages and booking cruises.

I always work with a smile on my face and try to explain all details using enthusiasm, good manners, positivity and a light sense of humour.    

Following her past experiences working in customer service, handling a portfolio of clients and organizing corporate business trips for her clients, she recognises the importance of operating on the clients needs and desires  to acquire a memorable experience. Maruela believes that “wherever you go becomes a part of you”

She developed a passion for travel from a very young age. All of her travels and her one year venture in Australia gave her the desire to become a travel consultant and join the SMSMondial team. Maruela helps clients navigate everything from booking hotels to transportation, cruises and tours to experience their dream holidays.

Having lived over one year in Netherlands, Maria had opportunity to experience different cultures and people. 

Maria pride herself on delivering exceptional customer service, from the initial planning stages to the moment clients return home with unforgettable memories. 

Beyond logistics, Maria believes that travel is about creating meaningful experiences and connections. By listening closely to client’s desire and providing thoughtful recommendations, she helps travellers discover not just destinations, but new perspectives and passions.

She started her career in travel in 2003, which eventually continued to increase her passion for travel but most of all the wonderful world of cruising.  Joining the great team at SMSMondial in 2012, has also helped her obtain a wealth of experience and knowledge in cruising, amongst the largest names in this industry such as Costa, Mein Schiff, NCL, Royal Caribbean, Celebrity, Azamara and many more, together with various land destinations.

She is very self-motivated, dynamic and also energetic when it comes to promoting the various packages and cruises that the market has to offer. Going the extra mile to help most clients when needed and understanding their needs was also key to maintain and keep a good and healthy rapport with most clients.  Traveling – it leaves you speechless, then turns you into a storyteller!

Developed her passion for art and travel form a very young age. She graduated in B.A Hons History of Art back in 2012 and later obtained a Diploma in Heritage Studies.

Being well travelled and having a vast experience, with a specific passion for cruises, she joined SMSMondial as a travel consultant in 2016 and started offering advice on destinations, planning trips and making arrangements for clients to obtain a memorable experience.

Following graduating from university as a health professional she realized that; having a close contact with people, has endless ways to add meaning to their lives. Isil started traveling around Europe alone. During a month-long trip, she visited different countries. She believes that travel brings freedom and confidence to people and purifies the soul.

One of her main goals has always been to help people do this safely, with full support and great enthusiasm. As a travel consultant, she has been achieving this together with the SMSMondial family since 2023.

Darlene began working at SMSMondial as part of her placement while pursuing her BA in Tourism Studies at the University of Malta. She eventually decided to stay after developing a passion for cruises.

Being well – travelled from a young age, along with her studies, this was a fantastic chance for her to learn more about the travel industry. She works hard to help her clients plan their holidays and to give them the greatest experiences by giving advice based on their needs and preferences.

Following her studies at the Institute of Tourism Studies, Victoria joined the SMSMondial team as a travel consultant in one of our retail Offices. Through obtaining her Higher National Diploma in Hospitality Management, she has gained experience in working closely with clients and assisting them with their travel arrangements.

Following her one year venture abroad in London, she then returned to Malta where she specialised in Rooms Reservations for three local hotels. She then decided to switch to Outbound travel and has been working with SMS Mondial for the three years.

I began my journey in the travel industry in 1992. My career started in the reservations department of Beachcomber Tours, a Mauritius-based hotel group and tour operator. I later joined another tour operator specializing in FIT and group travel to the Far East, Australia, the Indian Ocean islands, Africa, and South America.

I then had the opportunity to work at a four-star game lodge in Mpumalanga, South Africa, where I led the reservations department and assisted in the daily operations of the game lodge.

In 2012, I took a leap of faith and launched my own travel agency, crafting personalised concierge experiences. After the challenges of COVID, I embraced a new adventure and moved to Malta.

I joined SMS Mondial in April 2024.

My focus has always been on understanding my clients’ needs, delivering tailored travel experiences, providing exceptional customer service, and treating every client with the utmost respect and appreciation.

Francesca’s journey in the travel industry began right after Secondary School. She attended the Institute for Tourism studies where she studied Travel & Tourism, and gained valuable hands-on experience in inbound tourism. Although she later pursued a different career path – earning a First Class Honours Degree in Early Childhood Education from the University of Malta – she reignited her passion for tourism after a transformative period living in Norway. A few months after returning to Malta, she joined Orange Travel Group where she worked in office operations, before transitioning to a full-time position as a travel agent.

Today, at SMSMondial, Francesca combines her educational background and travel expertise to create memorable holidays for her clients. Whether it’s crafting adventurous vacations, relaxing getaways, cultural explorations, or magical Disney trips – She is dedicated to creating unforgettable travel experiences!

After completing my IATA travel and tourism diploma back in 2016, Jessica started working within the Aviation industry as a passenger handling agent. Working for over 4 years in the airport gave me the opportunity to work with various different airlines. She have always had a passion for travel and these last 4 years have been a great opportunity to learn more about the industry. As a passenger handling agent, she assisted passengers at the beginning of their journey and now working on the reservations-end, Jessica gets the opportunity to plan their holiday along with them.

After completing her degree at University of Malta in European Studies, Jade took on a completely different role which allowed her to share her passion for travel.

Through her role as a travel consultant, Jade assists clients in planning their ideal itineraries and also in booking a cruise or tour based on their preferences and requirements, whilst always ensuring a smooth and enjoyable travel experience.